Voice & Data

How to Borrow Credit from Du: A Simple Guide

Du Advance Credit Service

Welcome to our guide on how to use Du’s Out of Credit and Zero Credit Call services. As a prepaid customer, running out of credit can be frustrating and inconvenient, especially when you need to make an important call or send a message. Du, one of the leading telecommunications providers in the United Arab Emirates, offers two services that can help in these situations: Out of Credit and Zero Credit Call. With these services, you can borrow credit in advance or make a one-time call when you don’t have enough credit. In this guide, we will explain everything you need to know about how to borrow credit from Du, including fees, and eligibility requirements. Whether you’re a new or existing customer, you’ll find this guide helpful and easy to understand.

Du’s Out-of-Credit Service

The Out of Credit service allows prepaid customers to borrow mobile credit in advance when they run out of credit and pay it back later. Your eligibility for this service is based on your usage. The more you use your mobile line, the more you are eligible to borrow.

Du’s Zero Credit Call Service

The Zero Credit Call service is designed for prepaid customers who don’t have enough credit to make a call. With this service, you can make a 3-minute call to any local or international number. The cost of this service is AED 1.50 (+5% VAT) per call, which will be deducted from your next recharge.


To be eligible for Du’s Out of Credit Service, you must have had your mobile line with Du for a minimum of 3 months. This means that you need to have been a Du customer for at least 3 months before you can take advantage of this service. Additionally, you must have used a minimum of AED 10 worth of credit in the past month. This means that you must have made calls, sent messages, or used data on your mobile line for a minimum of AED 10 in the past month. With these two requirements met, you can borrow credit anytime you need it with Du’s Out of Credit Service.

Options for Borrowing CreditHow to BorrowFees
Borrow CreditDial *108# and press 2 or SMS ‘5’ to 1080 or Dial 1 when you try to make a call and hear the low balance prompt. AED 5 will be credited to your account that will be deducted from your next recharge with a fee of AED 1. (+ 5% VAT)
Zero Credit CallWhen you do not have sufficient credit to make a call, you are allowed to make one call (capped at 3 minutes) to any local or international number. Simply hold the line, and the call will be connected after the beepThe price of the service is AED 1.50 (+5% VAT) per call, and the same will be deducted from your next recharge. The charges are independent of the call duration, capped at 3 minutes. No charges will be deducted if the customer on the other side does not answer the call.

Useful SMS Keywords and Services

You can send these keywords to 1080 for the corresponding services.

SMS KeywordsDetails
5To borrow
BALANCETo check your Out of Credit balance and eligibility
HELPFor help
EChange language to English
AChange language to Arabic
HChange language to Hindi
OPTOUTTo opt-out from low balance SMS notification
MOREMore information
OPTINTo subscribe to Low Balance Notifications


In conclusion, Du’s Out of Credit service and Zero Credit Call service are both convenient options for prepaid customers who need to borrow credit in a pinch. The Out of Credit service allows customers to borrow credit in advance and pay it back later, while the Zero Credit Call service allows customers to make a 3-minute call when they don’t have enough credit. Both services are easy to use and come with minimal fees. Remember that your eligibility for these services will depend on your usage; the more you use your line, the more you’re eligible. If you’re a prepaid customer with Du, be sure to take advantage of these services if you ever find yourself in need of additional credit.

More from UAEexpatriates.com:


Mohammed Ameen is the author of UAEexpatriates.com. With a decade of experience in the Middle East and a Master's in Business Administration, he shares practical tips and insights on expat life in the UAE.
Back to top button